Pawfect

Privacy Policy

Last updated: 2026-04-01 | Effective: 2026-04-01

1. Who we are

Pawfect ("we", "us", "our") operates a mobile application that helps pet owners schedule and record pet health activities such as vaccinations, deworming, and vet visits. We are not a veterinary practice and do not employ licensed veterinarians.

Contact: privacy@pawfect.app

2. Scope

This Privacy Policy applies to:

The Pawfect mobile application (Android / iOS)
Our website at paw-fect.vercel.app
Any related services or communications from Pawfect

3. Data we collect

3.1 Account data

Email address or phone number collected when you create an account or sign in via a third-party provider.

3.2 Pet profile data

Pet name, species (dog or cat), date of birth, sex, weight, and lifestyle inputs (indoor / outdoor / mixed) that you voluntarily provide to generate schedules.

3.3 Health records

Vaccine dates and types, deworming dates and intervals, vet visit notes, attachments metadata (file name and size — not file contents unless you explicitly upload), and milestone records you choose to log.

3.4 Device, network & diagnostics

Operating system version, app version, device model, language/locale, crash logs, and diagnostic events. We use these to keep the app reliable and secure. We do not collect your precise GPS location for core features.

Device and telephony-related signals. Some platform and payment-related software development kits (SDKs) in the app may access device or telephony-related information (for example, device identifiers or network/connection state) to help prevent fraud, process payments securely, and meet regulatory or platform requirements. We do not use this category of information to sell data or to build advertising profiles. For details beyond what Pawfect controls directly, see the privacy notices of the payment and platform providers listed in Section 7.

3.5 Push notifications

If you enable reminders, we use push-notification services (including vendor SDKs) to deliver alerts to your device. You can turn off notifications in your device settings or in the app where available.

3.6 Analytics

Aggregate or de-identified usage data (for example, feature adoption and session patterns) to improve the product. We do not build individual advertising profiles from pet health data.

3.7 Payments & purchases

When you subscribe or make in-app purchases, payment details are processed by payment providers (for example, Google Play Billing on Android, Apple on iOS, and Razorpay where we offer that flow). We receive limited transaction metadata (such as subscription status, purchase tokens, and receipts) needed to unlock features — not your full card number. Those providers process payments under their own terms and privacy policies.

4. Legal basis for processing (India — DPDP Act 2023)

We process your personal data on the following bases:

Consent — you provide pet and health data voluntarily to use the scheduling features.
Contract performance — processing your account data to deliver subscription services.
Legitimate interests — crash analytics and security monitoring to maintain service reliability.

5. How we use your data

Generate pet-specific health schedules and in-app reminders.
Sync and back up records across your devices when cloud features are enabled.
Provide customer support and respond to inquiries.
Improve app reliability, security, and user experience.
Comply with legal obligations.

6. What we do not do

We do not sell personal data to third parties.
We do not share pet health data with advertisers.
We do not use your private health records to train third-party AI or ML models.
We do not collect data to build advertising profiles.
We do not provide veterinary diagnoses, treatment recommendations, or medical advice.

7. Data sharing & processors

We share data only in the following limited circumstances:

Infrastructure & authentication — we use providers such as Google Firebase / Google Cloud (for example, authentication, database, and related backend services) and Google Sign-In where you choose that sign-in method. Google's handling of data is described in Google's privacy policy and product terms.
Payments — Google Play Billing (Android), Apple (iOS), and Razorpay (where offered) process payments and may collect data needed for fraud prevention, reconciliation, and legal compliance.
Notifications & device features — vendors that power push notifications and related device integrations, operating only as needed to deliver those features.
Other service providers — hosting, crash reporting, security monitoring, and product analytics, under agreements that limit use to providing services to us.
Legal requirements — when required by Indian law, court order, or to protect rights and safety.
Business transfer — in the event of a merger or acquisition, with notice to you where required.

Google Play — Data safety. Google Play publishes a structured "Data safety" declaration for our Android app. That declaration summarizes categories of data collection and sharing as understood by us for the store; this Privacy Policy is the fuller explanation. If you notice an inconsistency, contact us and we will correct the store declaration or this policy as appropriate.

8. Health data — special handling

Pet health records (vaccine dates, deworming schedules, vet visit notes) are treated as sensitive personal data. They are:

Encrypted in transit (TLS 1.2+) and at rest.
Accessible only to your account.
Not used for advertising targeting.
Not shared with third-party health platforms or insurers without your explicit consent.

Note: Pawfect schedules are informational reminders based on standard veterinary protocols and your pet's profile inputs. They are not diagnostic outputs. Always follow your veterinarian's specific guidance for your pet's individual health needs.

9. Data retention

We retain account and pet data for as long as your account is active. After account deletion, we aim to remove personal and pet health data within 30 days, except where a longer period is required by law or ongoing dispute resolution.

10. Your rights (DPDP Act, 2023)

As a Data Principal under India's Digital Personal Data Protection Act, 2023, you may have the right to:

Access — request a summary of personal data we hold about you.
Correction — request correction of inaccurate or incomplete data.
Erasure — request deletion of your personal data (right to be forgotten).
Grievance redressal — lodge a complaint with our Data Protection Officer.

To exercise any right, email privacy@pawfect.app with your registered account details. We may verify your identity before fulfilling requests. We will respond within 30 days.

11. Children

Pawfect is intended for adults (18+) managing pet care. We do not knowingly collect personal data from minors. If you believe a minor has submitted data, contact privacy@pawfect.app for immediate deletion.

12. Cookies & analytics

Our marketing website may use privacy-oriented analytics (e.g., aggregate page views). We do not use third-party advertising cookies for cross-site tracking on our properties.

13. Security

We implement industry-standard security measures including TLS encryption in transit, encryption at rest, access controls, and regular security reviews. However, no system is completely secure and we cannot guarantee absolute security.

14. Changes to this policy

We will update this page for material changes and revise the Last updated date. Where required, we will notify you via in-app notification or email.

15. Contact & grievance officer

For privacy concerns or to exercise your rights:

Email: privacy@pawfect.app
Response time: within 30 days